At **ANDREW BURDON ARCHITECTURE LIMITED**, we value clear communication and helpful customer service. Whether you have a question about our women’s clothing, need assistance with an order, or would like information about delivery, payment, returns, or exchanges, our team is available to assist.
For questions about an existing order, please include your **order number** in your message so we can locate your purchase more efficiently.
## What Can We Help With?
Our customer support team can assist with:
– Product information – Size and fit questions – Order enquiries – Payment and checkout – Delivery and tracking – Returns and exchanges – Refund enquiries – Damaged or incorrect items – General website questions
## Order Enquiries
When contacting us about an existing order, please provide:
– Order number – Name used when placing the order – Email address associated with the order – Product name – Details of your enquiry
If you are reporting a damaged, faulty, or incorrect item, photographs may also be helpful when reviewing the issue.
For your security, please **do not send full payment card numbers, CVV/security codes, passwords, or authentication codes** by email or telephone.
## Returns & Exchanges
If you need to return or exchange an item, please review our **Returns & Exchanges Policy** and contact us before sending the product back where possible.
Our team can provide the relevant information and assistance for your request.
## Payment Assistance
If you experience a payment issue during checkout, please first check that your payment and billing information has been entered correctly.
If the issue continues, you may wish to contact your bank or payment provider. You can also contact us for assistance with an order or checkout-related enquiry.
## Response Times
We aim to respond to customer enquiries as promptly as reasonably possible.
Response times may vary depending on enquiry volume, weekends, public holidays, and the complexity of your request.
## Business Information
**ANDREW BURDON ARCHITECTURE LIMITED**
BELVEDERE COURT FLAT H 30 BELVEDERE ROAD LONDON UNITED KINGDOM SE19 2HR
We appreciate your interest in **ANDREW BURDON ARCHITECTURE LIMITED** and aim to provide clear, professional, and helpful support throughout your shopping experience.
